Competine Creek ships custom metal artwork throughout the United States. Because our products are made to order, processing and delivery times may vary. The information below explains our shipping practices, timelines, and policies.

Processing Time

Most orders are made to order. Standard production time is generally 7 to 21 business days, depending on order volume and complexity. Larger or highly customized items may require additional time.

Production time does not include shipping transit time.

Shipping Methods

Orders are shipped through standard carriers such as USPS, UPS, or FedEx. A tracking number will be provided once the order has shipped.

Shipping speed and transit time may vary depending on the carrier, destination, weather, or other conditions outside our control.

Shipping Costs

Shipping rates are calculated at checkout based on package size, weight, and destination. In some cases, promotional or flat-rate shipping may be offered.

Delivery Issues

If your package shows as delivered but cannot be located, please check the following before reaching out:

• Your mailbox or door area

If the package remains missing after investigation, contact us for assistance. We will help file a carrier claim when applicable.

Lost or Damaged Shipments

If an order arrives damaged or appears lost in transit, contact us within 7 days of delivery or expected arrival. Please provide photos and details if applicable.

Once verified, we will arrange a replacement or resolution based on the circumstances.

Incorrect or Undeliverable Addresses

Please ensure the shipping address entered at checkout is accurate. Orders returned due to incorrect or undeliverable addresses may require re-shipment at the buyer’s cost. If you need to update your address, contact us as soon as possible.

International Shipping

At this time, Competine Creek ships within the United States only. If international shipping becomes available in the future, this policy will be updated.

Contact

For questions regarding shipping or order status, contact us:

Email: support@competinecreek.com
Sales: sales@competinecreek.com
Address: 1103 Arbor Trace Dr., Oskaloosa, IA 52577